"The bank sent a request for proof of source of funds — or notified us of account closure without explanation. I don't understand the reasons or the next steps. I don't know how to explain my business situation or the origin of funds to an investor or bank."
Pricing Plans
STARTER
€ 390
/ project
Strategy & preparation
60 min consultation (bank selection)
KYC document checklist
Business Description DE/EN
Bank recommendation for your situation
Written summary in Ukrainian
Preparation for bank interview
Application to 2 banks in parallel
Wise/Revolut Business setup
1–2 business days
★ Most popular
PRO
€ 890
/ project
Full support
60 min consultation (bank selection)
Full KYC document package
Business Description DE/EN
Bank recommendation + in-person support
Preparation for bank interview
Application to 2 banks in parallel
Wise/Revolut Business setup
Support until IBAN received (30 days)
5–21 business days
RESCUE
€ 1,290
/ project
Refusal / Blocking
Refusal/blocking cause analysis
Enhanced KYC package with explanations
Appeal letter to the bank
Alternative strategy: 3–4 banks
Ombudsstelle Bankwesen consultation
Wise Business as primary (setup)
Priority communication 7 days/week
Response within 4 hours
Immediately
Additional service: Privatkonto package — €290
Opening a personal bank account for new Austrian residents (Vertriebenenausweis, Meldezettel).
How the process works
0
Before start
Pre-AML screening
Pre-AML screening and assessment of client risk profile — we determine the optimal bank and strategy before the first contact with the bank.
1
Day 1
Diagnostic consultation
We clarify: type of activity, turnover, client geography, previous banking experience. UBO structure analysis. Result: written banking strategy + bank rating.
2
Day 2–4
KYC package preparation
Firmenbuchauszug, Gesellschaftsvertrag, Gewerbeschein. UBO passport + Meldezettel, Source of Funds declaration. Business Description EN/DE — the key document without "red flags".
3
Day 4–5
Interview preparation
Mock interview 30 min: typical bank manager questions. Explanation of "sensitive" topics: where the share capital came from, why AT GmbH, UA connections.
4
Day 5–21
Application + waiting
Parallel application to 2 banks. Wise/Revolut Business is set up in parallel — the client receives payments within 3–5 days. Status tracking.
5
Day 14–30
IBAN + onboarding
Online banking setup. Instructions in Ukrainian. Recommendations for first deposit and UVA payments.
FAQ & Common Objections
Logical next steps
Legal Basis
§4 Finanz- und Rechnungswesen + §3 Betriebswirtschaftliche Belange
⚠️
Disclaimer: NEXORA provides management analysis and consulting. Financial reporting, Jahresabschluss and tax returns are prepared by licensed partners (Steuerberater / Wirtschaftstreuhänder). NEXORA does not provide Buchhaltung or Steuerberatung independently.
Classic Austrian banks
Erste Bank / Sparkasse
generally positive towards UA clients with documentation
BAWAG
more flexible approach, especially for re-applications after refusal
Raiffeisen Bank
wide network, but strict KYC for non-residents and UA sources
Bank Austria (UniCredit)
possible, but lengthy KYC process
Volksbank
regional branches, sometimes more lenient
Fintech alternatives
Wise Business
fast, online, not AT-IBAN, but accepted by most partners
Revolut Business
1–3 day registration, positive for startups & e-commerce
N26 Business
available for EU residents and non-residents, AT-IBAN
Holvi
specialises in small businesses and freelancers
NEXORA strategy: 1 classic Austrian bank + 1 fintech in parallel for operational resilience
Right to an account (Kontoeröffnungsrecht): Under EU PAD (2014/92/EU) and §31a ZaDiG 2018, every individual lawfully residing in the EU has the right to a basic payment account (Basiskonto). In case of unjustified refusal — you can contact Finanzmarktaufsicht (FMA) or the Ombudsstelle.
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